Customer Stories and Reviews

    Explore real reviews from clients who've sourced samples from DesignShop. Discover how our design expertise and curated selection have transformed their projects.

    Customer Testimonials

    Based on 304 reviews
    • 5
      272
    • 4
      11
    • 3
      6
    • 2
      6
    • 1
      9
    Verified Buyer

    My samples arrived so quickly

    My samples arrived so quickly - great service!

    Verified Buyer

    Not impressed

    The Coordonne wallpaper samples I ordered were disappointing. The samples are small and the quality is poor. Looks like a bad resolution print job with no texture. At $7/each plus shipping, the value just isn't there. Will not be ordering from Design Shop again.

    DesignShop

    Hi Serena, thank you for taking the time to share your feedback. We're sorry to hear the Coordonne wallpaper samples didn't meet your expectations. Our samples are intended to provide a preview of the material before ordering the final product, but we understand that texture and print quality are important factors when evaluating a design. Your feedback about the size and perceived quality is valuable, and we will be sure to share it with our team! If you have further questions or feedback, please reach out to us at support@designshop.com - we're happy to discuss further.

    Verified Buyer

    Great company to deal with

    Great company to deal with

    Verified Buyer

    Great company, responsive, great products.

    Great company, responsive, great products.

    Verified Buyer

    Great process !

    Great process !

    Verified Buyer

    I ordered and requested rush

    I ordered and requested rush delivery at an additional cost of $10. The rush said I would have it by Monday. I needed it Monday to share with a vendor. It arrived after Monday.

    DesignShop

    Hi Nancy, thank you for your feedback. We're terribly sorry your order did not arrive on time! Due to severe weather near our fulfilment hub, FedEx was unable to perform their pickups; which caused a delay on your order. Please check your email for a message from support@designshop.com - we want to resolve this for you!

    Verified Buyer

    Very disappointing. Paid extra for

    Very disappointing. Paid extra for shipping to receive items ahead of schedule. Design shop didn’t deliver. Was unable to use any of the samples by the time they arrived. I had to pick a color several days before for a scheduled paint job. I wouldn’t recommend and I wouldn’t use them again.

    DesignShop

    Hi Natalie, Thank you so much for your feedback. We’re truly sorry that your sample did not arrive within the expected timeframe. The week your order was placed, our fulfillment hub experienced severe weather, which unfortunately prevented FedEx from picking up shipments as scheduled. We completely understand how frustrating that delay must have been and sincerely apologize for the inconvenience. To compensate for the delay, we refunded your order in full. If there’s anything further we can do to assist, please don’t hesitate to let us know.

    Verified Buyer

    Fast & efficient

    Fast & efficient

    Verified Buyer

    great inventory, quick ship

    great inventory, quick ship

    Don't Expect Timely Delivery or Assistance

    Ordered color samples, needed them overnight due to a meeting with client. I ordered them on a Thursday with a Friday delivery and paid the additional cost. Everything stated delivery on Friday. It is now Saturday, my meeting is @ 2:00pm and the product is not going to be delivered until Monday. Virtual Assist was annoying, and customer service isn't available. I am now driving to the FEDEX office to pick up this package that I paid additional to have delivered yesterday and DESIGN SHOP did not have any solutions to accomplish this. Plus, they do not offer credits - it isn"t their fault -"take it up with FEDEX"

    DesignShop

    Hi Wendy, thank you for your feedback. We're sorry to hear that you order did not arrive on time. Please check your email for a message from support@designshop.com - we want to make this right!