Frequently Asked Questions

    Find quick answers to your questions about ordering, shipping, returns, and more.

    General

    What is DesignShop?

    DesignShop is the home renovation platform that takes you from inspiration to action. Browse designer-curated looks and sample the exact materials, see how materials look together in one space in a photorealistic visualizer, and get samples from top brands, across 15 categories, delivered overnight.

    Who is DesignShop for?

    DesignShop is for anyone interested in residential renovation, whether you’re in the middle of a renovation or looking for inspiration for your next update. DesignShop has offerings for consumers and Trade Professionals.

    How does DesignShop work?

    Key benefits of DesignShop:

    • Overnight sampling, all in one box – Thousands of materials, including peel-and-stick samples, delivered fast so you can make decisions without delay.

    • Photorealistic visualization tools – See how materials will look together in one space before committing.

    • Shoppable inspiration – Browse designer-curated rooms, then sample the exact materials to recreate the look.

    • Expert guidance, anytime – Ask a DesignShop expert questions or connect directly with top brands to make informed decisions.

    What size are DesignShop samples?

    Sample sizes vary by material and brand, and you can find exact dimensions on each product page. We also offer peel-and-stick paint samples and are revolutionizing material sampling—giving you better ways to see and feel the materials in your space before you commit.

    Who can help answer my product question?

    We believe Brands are best suited to answer detailed questions about their products. The 'Ask the Brand' feature allows you to submit product-specific questions directly to the brand and receive a response within 48 hours.

    How do I contact Support?

    To reach our support team, please send us a message and one of our specialists will respond within 24 hours.

    Orders and Payments

    Where do you ship?

    We currently ship to all 48 states within the contiguous US. We do not currently support delivery to P.O. boxes.

    What shipping methods do you offer?

    All orders are shipped via FedEx Overnight. We offer free shipping on all orders over $25. For orders under $25, the shipping fee is $4.95.

    • Orders placed Monday - Thursday before midnight ET are delivered next day

    • Orders placed on Friday before midnight ET will be delivered on Monday or can be delivered on Saturday for an additional $19.90 on orders under $25 or $9.95 on orders over $25.

    • Orders placed on Saturday before 8:00pm ET are delivered on Monday. Saturday orders placed after 8:00pm ET are delivered on Tuesday

    • Orders placed on Sunday are delivered on Tuesday

    Do you offer free shipping?

    Yes, we offer free FedEx Overnight shipping on all orders over $25. For orders under $25, the shipping fee is $4.95.

    How do I track my order?

    The tracking number for your order can be found in your order history or the shipping confirmation email associated with your order.

    How can I edit or cancel my order?

    You can edit or request to cancel your order within 15 minutes of placing it. Due to our fast processing and shipment times, we cannot guarantee cancellation requests that fall outside of the 15-minute window, or for orders placed after 11:45 PM ET. To edit or cancel your order send us a message.

    What payment methods do you accept?

    We accept all major credit cards.

    Can I use multiple payment methods for a single purchase?

    At this time, only one payment method can be entered per order

    Do you accept returns?

    We do not accept returns. Like most businesses that offer samples, our goal is to allow you to experience the product first-hand before making a decision. Once your decision has been made, consider keeping, sharing, donating, or up-cycling your samples.

    What should I do if my item arrives damaged or defective?

    If an item arrives damaged or defective, please contact support@designshop.com immediately. Provide your order number, photos of the damaged or defective item, and a description of the issue. We will assist you with a replacement or refund according to our return policy

    Trade and Partnerships

    Do you have a Trade Program?

    Yes, DesignShop PRO is designed for residential trade professionals to accelerate projects, save on material costs, and enhance clients' experience. To learn more or join today, visit our Trade Program page.

    How do I apply for the trade program?

    1. Visit designshop.com/pro and provide your business details in under a minute. 2. You’ll receive a response regarding your approval status in less than 24 hours. 3. Enjoy member perks and discounts immediately.

    What benefits will the trade program offer?

    • Access to 30,000+ materials across dozens of categories

    • 20% off all sample purchases and overnight delivery throughout the contiguous US

    • Powerful toolset ranging from AI assistants to visualization

    • Final product purchase discounts from participating brands, subject to any brand-specific trade discount requirements

    Can I collaborate with DesignShop on a project?

    Yes! Please reach out to affiliate@designshop.com to enquire about partnership and collaboration opportunities.